Customer Service

Exchanges

Brownskin understands that you may have made a mistake while ordering. Should you need another size or style, we ask that you e-mail us with your request and mail us your purchase within seven days of when the items were received. The items must be unworn, unwashed, with all original tags attached, and free of any defects. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a exchange. After that, we will only accept defective items at our discretion.

I was shipped the wrong style/color/size, what do I do?

If you were shipped the wrong merchandise- style, color, or size, you should notify us within three days of receiving the product to be eligible for an exchange. We will exchange it for the correct item/s.

 

Sales and Discounted Items

Items purchased on sale cannot be returned or exchanged. Items purchased with a promotional code are considered Sale/Discounted Items.

Payment, Pricing & Promotions

We accept credit and debit card payments online.  Or follow us on Facebook  to see when we will be in a city near you.

Sales Tax

Sales tax is only applicable to those shipping items in the state of North Carolina.

Domestic Shipping (USA)

Brownskin Clothing Company offers shipping thru UPS, FedEx, and USPS. Items are usually shipped within 48 hours and have a transit time of approximately 2 to 3 days. We do not process orders on the weekend. Orders places on Friday will be shipped on Monday. The arrival time is an estimate and is not guaranteed. If you need them sooner, please send a message to sales@ilovemybrownskin.com.

Can I modify my order?

Once an order has been placed, it cannot be modified or canceled.